Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are the devices sold by The Phone Guys brand new?
We offer a range of products including brand new factory-sealed devices and certified pre-owned units that have passed our rigorous 50-point inspection process.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do your phones come with a warranty?
Yes, all our devices include a standard 12-month limited warranty that covers hardware defects and technical malfunctions.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Are the smartphones unlocked for all carriers?
Yes, our devices are carrier-unlocked, meaning you can use them with any GSM or CDMA network provider globally.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through partners like Affirm and Klarna.